You can request a return if:
The item is returned within 7 days of delivery.
The item is unused, unwashed, and in its original condition with all tags and packaging intact.
The item received is defective, damaged, or different from what was ordered.
​​Items that cannot be returned:
Custom-made or personalized items.
Gift cards.
How to Initiate a Return:
Email us at pretrators@gmail.com with the following details:
Order number
Reason for the return
Photos of the item (if applicable)
Our team will review your request and respond within 2-3 business days with further instructions.
Return Shipping:
For Return shipping, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
Exchanges Policy
We accept exchanges for the same product in a different size or color, subject to availability. To qualify for an exchange:
The request must be made within 7 days of receiving the order.
The item must be unused, unwashed, and in its original packaging with tags attached.
Exchange Process:
Contact us at pretrators@gmail.com with your order details and exchange request.
Once the item is received and inspected, we will dispatch the replacement item.
Important Notes:
If the requested item is unavailable, a refund will be issued as per our refund policy.
For Return shipping, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
Refund Policy
Refunds will be issued under the following conditions:
Upon receipt and inspection of the returned item.
If the return is approved, the refund will be processed within 7-10 business days to your original payment method.​
Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, please check with your bank or payment provider. If the issue persists, contact us at pretrators@gmail.com for further assistance.
Order Cancellations
Orders can only be canceled within 24 hours of placing them. Once processed, orders cannot be canceled.
Contact Us
For any return, exchange, or refund-related queries, feel free to reach out to us:
Email: pretrators@gmail.com
Phone: +918569025400
Thank you for shopping with Pretrators!

Shipping Timeframe
Processing Time: All orders are processed within 2-3 business days.
Delivery Time: Once processed, orders are shipped and typically delivered within 2 to 3 weeks.
Shipping Charges
We do not offer free shipping at this time. Shipping costs will be calculated at checkout based on your delivery location and the weight of your order.
Shipping Locations
We currently ship to [add regions/countries you ship to].
If your location is not available during checkout, please contact us at pretrators@gmail.com for assistance.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
Delays and Issues
While we strive to meet our delivery timelines, delays can occur due to unforeseen circumstances such as weather conditions, customs clearance, or courier issues.
If you experience a delay beyond the estimated timeframe, please contact our customer support at pretrators@gmail.com.
Incorrect Shipping Information
Please ensure all shipping details are accurate before confirming your order. Pretrators is not responsible for delays or losses caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately with your order number and relevant details so we can assist you.
For further inquiries regarding shipping, feel free to reach out to our support team at pretrators@gmail.com.